If you’re looking to return or exchange your order for whatever reason, we're here to help!
We have a 15-day return policy, which means you have 15 calendar days after your item is delivered by the carrier to request a return. Returns will be for store credit or exchanges only.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
For coop accessories, it must be unused, have not already been installed, and the hardware must be in the original packaging. You'll also need the receipt or proof of purchase. Unless an item is damaged or incorrect, the customer will be responsible for return shipping costs.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items returned to us without first requesting a return will not be accepted.
You can always contact us for any return questions at weborders@carolinacoops.com.
To start a return, you can contact us at weborders@carolinacoops.com. Please note that returns will need to be sent to the following address and you will be responsible for shipping costs:
2144 E. Lyon Station Road, Creedmoor, NC, 27522, United States
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please report any shipping damages to Carolina Coops immediately and also report to the shipper.
Certain items, such as custom products, hemp, and Heathistraw, cannot be returned.
Affiliate Link Purchases
Any items purchased through affiliate links, including any returns, will be processed through those channels. Returns are subject to the individual policies of those manufacturers or companies. Please get in touch with the company directly if there is a problem with your product.
Exchanges
We accept exchanges for any unused, unwashed, and uninstalled products. For an exchange, please get in touch with us at weborders@carolinacoops.com first.
Products must be shipped back to us in the same or comparable packaging to ensure nothing gets broken. The customer is responsible for shipping costs.
Store Credit
We will notify you once we’ve received and inspected your return to let you know if the return was approved or not. You’ll be automatically issued store credit minus shipping fees if approved.
Some products may be eligible for a refund. This is solely at the discretion of Carolina Coops®
If more than 15 business days have passed since we’ve approved your return, please contact us at weborders@carolinacoops.com.