Freight to Residence is a shipping option for a 3rd party freight carrier to transport your palletized coop to your delivery address and off loading your pallet curbside.
This service is not available to all residential addresses. It is the responsibility of the customer to verify that a potential 53-foot freight truck can deliver to your address. You can do so by calling your local zoning or highway department to verify and not incur additional fees.

PROCESS:

● Carolina Coops will forward carrier and tracking information upon shipment via text message

● Once the pallet has reached the destination terminal, dispatch will contact you to schedule home delivery.

● Upon delivery, an adult, preferably the person who ordered the coop must be available and prepared to inspect and sign for the freight.

● Inspect the pallet thoroughly, referencing the photos that were sent to you. If anything looks out of place, note it on the receipt before singing and take pictures if needed for an insurance claim. All pallets are fully insured for the full invoiced price.

● If there is damage- Take photos of said damage and make notes on the delivery receipt PRIOR to signing. Text Carolina Coops immediately, all photos and details so that we may file a claim within the allotted time frame of 24hrs ONLY

*Carolina Coops is not liable for any additional charges or storage fees after the pallet has left our facility, these will be billed to the consignee and due upon receipt incurring late fees after 1 week and subject to collections after 30 days.

I AGREE TO THESE TERMS

*Carolina Coops is not liable for any additional charges or storage fees If your address is deemed undeliverable by the carrier. The pallet will be directed back to the local terminal and available for pick up. Potential storage fees may apply and may incur late fees after 1 week and are subject to collections after 30 days.

I AGREE TO THESE TERMS

*Carolina Coops is not liable for any damages to the pallet or personal property during transit, pick up or loading process. Please use your discretion for pick up times, assistance loading and unloading and ensuring that you are accepting the correct pallet in good order. Any damage claims must be documented at pick up and reported to Carolina Coops within 24hrs with full details to file a claim. Acceptance and replacement of damaged goods will be at the expense of the consignee if no damage is recorded on the delivery receipt at the time of delivery. Photos for proof.

I AGREE TO THESE TERMS

The included cost of freight service does not include special services such as but not limited to air freight, ocean freight, ferry service or final mile services. If your address needs any additional services, please reach out to us to place your order so we can make special accommodations to get your coop to you as efficiently as possible.

I AGREE TO THESE TERMS

*Carolina Coops will not be liable for any injuries sustained from our product after it has left our facility or during shipping.

I AGREE TO THESE TERMS

*Carolina Coops is not responsible for any variety of chickens failing to use the features of the coop, as they are designed specifically to encourage the natural instincts of chickens.

I AGREE TO THESE TERMS

*If you choose to hire out the assembly of your coop, Carolina Coops is not responsible for the time, cost, actions and or quality of that service or final product.

I AGREE TO THESE TERMS

Things to consider: Is your address deliverable?

1- Accessibility- Truck accessibility, street parking, high traffic, narrow roads, dead ends or culdesac, gravel roads, low power lines, lack of a shoulder or curb, construction or other residential restrictions like HOA. Call your local zoning or highway department to verify accessibility and not incur additional fees.

2-This is CURBSIDE SERVICE ONLY. The driver is not required to, paid to or liable to pull into or back into your driveway to deliver your pallet any further than CURBSIDE without obstructing the public roadway.

3- Any “Carry In” or additional service requested by the customer and granted by the driver will be re-billed to you by Carolina Coops post delivery and due upon receipt. The rate for this is determined on what is requested by the customer at the time of delivery by the driver and may NOT be disclosed by the driver at the time the services are rendered. The rate has been recorded to be up to and can exceed $500, due upon receipt of the rebill and subject to late fees after 1 week and collections after 30 days. These fees are non-negotiable once rendered.

4-The customer is responsible for moving the pallet from “curbside” in a reasonable amount of time. Each city/town tolerance is different.

5- Assistance may be requested by the driver to safely & efficiently offload your pallet. Use your discretion. Carolina Coops is NOT responsible and we do not condone offload assistance. Any charges, damage or injury is the responsibility of the customer.

6- Missing your scheduled appointment- the driver will not wait for you and there will be a rescheduling fee! This will be billed by Carolina Coops and due upon receipt, subject to late fees after 1 week and collections after 30 days.

If your pallet is NOT neat looking like the above examples, wrapped in black shrink wrap, please document the damage on the delivery receipt in front of the driver BEFORE SIGNING. You must take pictures and send them to Carolina Coops within 24hrs so that we may file an insurance claim on your behalf and get you replacement parts as soon as possible. This is VERY time sensitive!

Disclaimer: Carolina Coops is not liable for any additional charges, handling, storage or other fees after the pallet has left our location. Carolina Coops is not liable for any damages to the pallet or personal property during transit, pick up or unloading process. It is the customers responsibility to confirm the delivery address on the invoice, prior to shipping.

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Thanks for submitting your form for your coop.

We appreciate your business. One of our colleagues will get back in touch with you soon about when your coop will ship!

Have a great day!

Thanks for submitting your form for your coop.

We appreciate your business. One of our colleagues will get back in touch with you soon about when your coop will ship!

Have a great day!

Freight to Residence with Curbside Service

Things to consider: Is your address deliverable?

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